Last updated: April 26, 2026
This Privacy Policy describes how Mailavo ("we," "us," or "our") collects, uses, and protects information when you use our direct mail platform at mailavo.com. We've written this in plain language — not legalese — because we think you deserve to understand it.
When you create a Mailavo account, we collect your name, email address, and password (stored as a hashed value — never plain text). For print partner accounts, we also collect company name, press capabilities, and bank account details (via Stripe — see below).
Credit card and bank account details are collected and stored by Stripe, our payment processor. Mailavo never stores raw card numbers or full bank account numbers on our servers. We store only a Stripe customer ID and payment method tokens.
When you upload a PDF to Mailavo, we extract mailing address data from each page to perform CASS/NCOA address validation and postal presorting. This address data belongs to your mailing recipients. We use it solely to process your mailing job and do not sell, license, or share it with any party other than your selected print partner and our address processing vendor (AccuZip/AccuTrace).
Once a mailing job is confirmed and production files are generated, Mailavo transfers the print-ready files (imposition-ready PDFs and job specification sheets) to the fulfilling print partner via SFTP (Secure File Transfer Protocol). SFTP connections are authenticated with key-based credentials and encrypted in transit. Only the files necessary to fulfill your specific job are transferred — no account credentials, payment information, or unrelated job data are included in the transfer. Print partners are contractually required to delete transferred files after job fulfillment and may not use them for any purpose other than producing your mailing.
We record information about each mailing job — piece counts, cost breakdowns, job status, and fulfillment confirmations — to provide your billing history and support audit trails. We also collect standard server logs (IP addresses, browser type, pages visited) for security and performance monitoring.
We do not sell your personal information. We do not use your data for advertising or share it with data brokers.
You control how long your uploaded files (PDFs, processed documents) are stored on Mailavo's servers. You can set a custom data retention period in your account settings. By default, files are retained for 90 days after job completion.
Account information (name, email, billing history) is retained as long as your account is active, and for a reasonable period afterward to support billing records and legal obligations. You may request deletion of your account at any time through your account settings.
We share data with a small set of service providers who help us operate the platform:
All data transmitted to and from Mailavo is encrypted in transit via TLS. Each Mailavo customer account lives in its own isolated database schema — your data is never commingled with another customer's data. Access to production systems is restricted to authorized personnel.
No system is perfectly secure. If we become aware of a security breach that affects your data, we will notify you as required by applicable law.
You have the right to:
To exercise any of these rights, contact us at privacy@mailavo.com.
Mailavo uses session cookies to keep you logged in and to maintain temporary state during the signup and mailing workflow. We do not use third-party tracking cookies or advertising pixels. You can disable cookies in your browser, but this will prevent you from logging into the platform.
If we make material changes to this policy, we'll notify you by email and update the "Last updated" date at the top of this page. Continued use of Mailavo after a policy update constitutes acceptance of the revised terms.
Questions or concerns about this policy? Contact us at privacy@mailavo.com or write to us at Mailavo, Inc.